MediaTranscribe

Privacy Policy

Last updated: August 22, 2026

1. Introduction

  • Who We Are: MediaTranscribe ("we," "us," or "our") offers transcription and AI-assisted text generation services for audio, video, and other multimedia content.
  • Purpose of This Policy: This Privacy Policy describes how we collect, store, use, disclose, and protect your personal data when you use our website, contact us, or engage us for services (collectively, the "Services").
  • Scope and Consent: By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any term in this Policy, you should cease using our Services.

2. Information We Collect

2.1. Contact Information

  • Data Collected: Name, email address, phone number, and any other details you choose to provide when reaching out to us.
  • How We Collect It: When you submit our contact form or email us directly.
  • Why We Collect It: To respond to your enquiry, discuss a potential project, and provide support.

2.2. Uploaded Content

  • Data Collected: Audio files, video files, text documents, and associated metadata (e.g., file size, format, timestamps, duration).
  • How We Collect It: When you share multimedia content with us for transcription or related services.
  • Why We Collect It: To process and deliver the requested transcript, subtitle, or summary.

2.3. Payment and Billing Details

  • Data Collected: Billing information and transaction history for any paid work, handled by secure third-party payment processors.
  • How We Collect It: When you engage us for a paid project.
  • Why We Collect It: To process payment and keep records for invoicing and tax compliance.

2.4. Usage and Technical Data

  • Data Collected: IP address, browser type, device information, and basic analytics about site visits.
  • How We Collect It: Through standard web server logs and analytics when you visit our website.
  • Why We Collect It: To maintain security, diagnose issues, and understand how the site is used.

3. How We Use Your Information

  1. Service Delivery: We use your data to produce the transcripts, subtitles, or summaries you request.
  2. Communication: We use your contact details to respond to enquiries and discuss project details.
  3. Security & Fraud Prevention: We use technical data to detect and prevent abuse of our contact form and website.
  4. Legal Compliance: We may use data as needed to meet legal or regulatory obligations.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

We share the minimum necessary data with providers who help us operate — for example hosting, email delivery, and notification services — under confidentiality obligations.

4.2. Legal Requirements

We may disclose personal data if required by law, or if we believe in good faith that disclosure is necessary to protect our rights or comply with a legal obligation.

4.3. Your Consent

Outside of the scenarios above, we do not sell or share your personal data without your consent.

5. Data Retention and Security

  • Retention: We retain enquiry and project data for as long as necessary to deliver the service and meet legal or accounting requirements, after which it is deleted or anonymized.
  • Security: We use reasonable technical and organizational measures to protect your data, though no method of transmission or storage is 100% secure.
  • Deletion Requests: You can request deletion of your data at any time by emailing us; we will comply unless we're required to retain it by law.

6. Your Rights

Depending on your jurisdiction (including under GDPR or CCPA), you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise these rights.

7. Children's Privacy

Our Services are not directed at children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above indicates when the latest changes were made. Material changes will be reflected on this page.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@mediatranscribe.com.